Return & Refund Policy

All items must be sent back in original packaging and conditions within 14 days of shipment date to be eligible for return. Contact us via email at customerservice@thomsolo.com to initiate your return. 

If you are not satisfied with your purchase, you may return full priced ready-to-wear items for a refund in original condition. When returning an item, the customer is responsible for covering return shipping expenses and providing us with tracking.

Cancellation is accepted as long as we have not shipped the product out. You will be notified right away whether the product has been shipped.

Initial shipping and customs charges are non-refundable.

All items must be unworn, in original packaging, with any original tags. If the item is not in original condition, containing rips, odor, stains or signs of wear, we have a right to refuse a refund and send the item back to you. A refund will be initiated once the product is sent back for review. 

To start a return, you can contact us at customerservice@thomsolo.com.

If your return is accepted, instructions on how and where to send your package will be sent. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@thomsolo.com.



Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.



Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.



Lost and Stolen and Return Packages
We are not responsible for lost or stolen packages. The customer must open a case with USPS, FedEx, or DHL to find their item. All packages will have signature required.

We are not responsible for lost or stolen packages, however if the package is lost or damaged in transit, please save the boxes, shipping label, and any information that you have so that we can file the claim with UPS, Fedex, or USPS to recoup the losses. In the meantime, please do not hesitate to make a replacement order. We’ll do our best to satisfy your needs.

If an item is sent back to us due to invalid address or the carrier's inability to deliver, we will reach out to correct the issue and send the items back to you. We always check the address before we ship out. If the address is deemed incorrect, our shipping department will reach out to you to correct the address.



Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@thomsolo.com.